FAQ

How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

I’ve already submitted my order, but I need to make a change! What do I do? Is it too late?

We process our orders quickly, but we will do our best to accommodate any requests you may have. The best way to adjust or cancel an order is to send an email at support@360fitnix.com

I placed an order but I didn't receive a confirmation email, what's going on?

Kindly check your SPAM folder to see if your confirmation email was sent there or reach out to our customer service team at support@360fitnix.com

How long does shipping take?

We pack and ship out orders between 1-3 business days. We'll send you a tracking number to track your order once shipped. We're here 24/7 for any enquiries regarding your order(s).

What is your return Policy?

No risk!

You have 30 days to know if your product suits you or not. If not, we will refund you.

I don't have a tracking number, when will I get it?

You will get a tracking number once your order has shipped and you will get an email when your order ships! 

What payment methods do you accept?

We accept payment via PayPal and all major Credit and debit Cards and Apple pay.